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Do you have questions? Don't hesitate to contact us using the form below.
Do you have questions? Don't hesitate to contact us using the form below.
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Your vacation includes complimentary accommodations in Cancun, Mexico or the Riviera Maya, Mexico. for two adults and two children 12 year and under. Your vacation also includes complimentary airport-hotel shuttle transportation, most non-motorized water sports, unlimited access to our affiliated properties with complimentary shuttle service between our hotels (not valid for customer staying at the Riviera Maya), and special discounts on additional activities and upgrades.
A small one-time activation fee and Mexican government taxes are due at the time of booking. For more details, please contact the reservations department at 1-800-871-7915 or review the terms and conditions on our official website www.cancuncards.com
A valid passport and a major credit card will be necessary for check in.
Yes, the certificate is 100% transferable. However, the new owner should meet the terms and conditions to be able to make use of the certificate. If the certificate is already registered under your name, in order to transfer it to a qualified family or friend, you must send us an email with your written approval giving all the rights to the new owner. The email must contain the full name, email account, phone number, and address of the new owner.
Yes, you may bring additional friends or family members but must discuss this with a reservations agent prior to arrival at the hotel. Additional charges may apply.
Our office hours are 9 a.m. to 7 p.m. CST Monday through Friday and 10 a.m. to 2 p.m. CST on Saturdays (Cancun Q. Roo time). Our office is closed on Sundays but you can send us an email at email@example.com or leave us a voice message at 1800 871 7915 and one of our vacation specialists will contact you early Monday morning.
Travel dates can be changed as many times as you like as long as you give us a 14 business days’ notice before your check in date. Date changes must be solicited in written form to the email account: firstname.lastname@example.org. You can also visit our official website www.cancuncards.com on the chat section and one of our vacation specialists will assist you in real time or contact us at 1-800-871-7915 and one of our kind representatives will assist you immediately.
We ask for all guests to have a confirmed reservation with us, prior to purchasing airfare. Your reservation is officially confirmed as soon as you receive a confirmation letter by email.
Once you have confirmed your reservation a confirmation letter will be sent to your email account. On the confirmation letter you will be able to find our transportations department’s toll free number and their email account. It is important for you to contact us via phone or email to provide us with your flight information at least 2 weeks prior to your check in date. Your flight information will be confirmed with you over the phone 15 days prior to arrival with a verification call from our transportation department to arrange airport pick up.
I. Responsible for the protection of your personal data.
"Ocean Blue" Cancún S.A. de C.V. hereinafter referred as "Ocean Blue", with address in Boulevard Kukulkan, km 7 MZ 42 LT 13, Local 25-T.F., Benito Juárez, P.C., 77500, Cancun Quintana Roo México, is responsible for the collection and use of the personal data required from the customers, in terms of the rules established by article 3, section XIV of the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares -LFPDPPP), as well in the provisions of the Articles 1, 3 and 5 of the General Data Protection Regulation (EU) 2016/679 (RGPD).
II. Data collected and use of the information requested from our customers.
Personal data collected through physical formats, by telephone or by electronic means (online) through our websites, will be used to start, manage and maintain the services provided to the clients who participate in our programs and promotions, under the terms outlined in this section:
a) General Data
The general data collected, such as name, phone number, email, date of birth, job, home city, national identity document or passport will be used for the following essential purposes:
Additionally, this information can be used for the following non-essential purposes:
b) Financial and Patrimonial Assets Data
The financial and patrimonial data collected from our guests and customers such as: credit card number, bank account, monthly income, and additional incomes, will be used to analyze their financial profile and grant them access to promotions and programs based on their economic characteristics, also Mexican Federal Law to Prevent Money Laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia Ilícita LFPIORPI), may require, the collection of additional financial data and information related to the patrimonial assets of the clients. For these purposes and in compliance with the Mexican Privacy Law, we will request their express consent in written at the time of the data collection, notifying them about the legal scope of their consent.
III. Data transfer.
The personal data collected by "Ocean Blue" can be transferred to companies that help us to provide some of the goods and services requested by our customers. These transfers are necessary to comply with the provision of the services that are contracted, therefore it will not be necessary to have their express consent for these transfers in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.
Except for the cases indicated above, and unless the conditions set by articles 37 of the LFPDPPP and 49 of the GDPR are updated, the data provided by our visitors, partners, guests, vacational members club and referred visitors will not be transferred under any circumstances.
"Ocean Blue" will be able to provide its services through the following trademarks:
V. Use of images.
To document and communicate information about the activities and events held throughout the year such as: award ceremonies and rewards, as well as news, "Ocean Blue" can use, print, reproduce and publish the images of our guests, vacation members club beneficiaries and people referred in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by "Ocean Blue".
The information that we collect from our guests, vacation members club, and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and "Ocean Blue". When "Ocean Blue" pretends to use the images for these purposes, the company will request your express authorization in written before its use.
VI. Restrictions on the use or disclosure of personal data
In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, those who wish to limit the use and disclosure of their personal data, or who no longer wish to receive communications regarding the non-essential purposes detailed in this privacy notice, may at any time, send an email to the address email@example.com requesting stop being contacted for these purposes.
VII. Withdrawal of consent and rights of Access, Rectification, Cancellation and Opposition.
As stated in the LFPDPPP as of January 6, 2012, as well as in Articles 15, 16, 17, 18 of the GDPR, the holders of personal data collected by "Ocean Blue" may request: access, correction, cancellation (should this be legally appropriate) and opposition to the use of their personal data, as well as to withdraw their consent. To exercise these rights, they must follow this procedure:
VIII. Online data management.
This section describes the use of the personal data in the following websites:
The information we collect is used to improve our website’s user experience, and the whole process takes place without any knowledge of your name or any other information that will allow us to identify you. While visiting any of the websites listed ins this section, unless users decide to identify with us, their navigation is anonymous.
"Ocean Blue" does not require that customers provide personal data to use any of the websites listed in this section unless it is necessary. Some applications may require that customers disclose any personal information, also our contact forms may require their email address to register and answer comments, requests, questions, or suggestions, and to contact them if necessary. On these forms, we will not require name, financial or property data, and/or sensitive data. Any disclosure of this information is responsibility of the users. Regardless of the above, if they voluntarily provide any of this information, "Ocean Blue" assures it will be used with strict confidentiality.
A cookie is information that an internet portal sends to user's computer and is stored on its hard drive. The next time users visit our website, we may use the information stored in the cookie to facilitate the use of our websites. A cookie does not allow us to know user’s personal identity unless they explicitly choose to provide it. Most cookies expire after a period or can be deleted at any time. Also, users can configure your browser to notify them when them receive a cookie so you can accept or reject it.
The data and information posted by the users of our social media is published on their own account and is subject to the terms and conditions established by the social media provider. "Ocean Blue" will use this information to answer the requests and questions asked by the users and to contact them in case they request it.
The contact data of the users who request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by email or phone. The information provided by those users who decide to participate in our contests will be used to contact them in case they win, and their image may be published.
In Accordance with article 20 of the GDPR, data owners have the right to transfer their personal information to another supplier or controller without hindrance from the controller to which the personal data has been provided if the legal processing of their data has been carried out by automated means. "Ocean Blue" ensures the strictest confidentiality and security to carry out the data transfer.
IX. Complaints regarding the use of your personal data.
Data owners who believe that their data protection rights have been violated by any conduct, act, or omission regarding the attention of their requests or in the use of their personal data, can submit a complaint with the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.
X. More Information – Privacy Office.
In case of questions regarding the content, interpretation, or scope of this Privacy Notice, data owners may contact us through our Privacy Officer at the following email address: firstname.lastname@example.org
This Privacy Notice is effective from January 1st of 2012 and may be modified on a discretionary basis by "Ocean Blue", under the terms of the LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in any of our websites listed in the VII section of this Privacy Note.
Last Update: January 15, 2021.
The Gift Code is located on the vacation gift card or e-certificate shown below.